Scenario
Imagine you are a human resource manager at a hospital that is facing a high rate of medical errors and lawsuits. You want to conduct a needs assessment for employee training to improve patient safety and quality of care. To conduct the needs assessment, you need to collect data from multiple sources including patients and employees. You need to analyze the data to identify the gaps between the current and desired levels of knowledge, skills, and abilities of the staff. You also need to prioritize the training needs based on their urgency and impact.
Instructions
In a 2-page paper, respond to the following:
1. Describe how you would conduct a training needs assessment based on the scenario.
o Would it be reactive or proactive? Why?
2. Define the problem and align it with a business need.
3. Describe the types of gaps or deficiencies you might expect to uncover from your training needs assessment.
4. Create three training objectives and prioritize them based on the training and business needs.
5. Explain why it is important that HR managers follow a strategic process when determining employee training needs and how this process can help ensure that the training results in measurable improvements for the employees and organization.
