Emotional intelligence (EI) is the concept of identifying, assessing, and developing an awareness of emotions to enhance social relationships. Do a keyword search on the Internet and in the CTU online library on emotional intelligence, and read a few articles on the subject. Based on your research, think about whether EI is a requirement of effective leadership.
To complete this section of your Action Plan, include the following:
Identify a crisis scenario. Create a role-play scenario of how a leader can use emotional intelligence to handle a crisis or conflict situation. You may research a crisis event, such as a product recall, oil spill, or natural disaster and create a crisis scenario.
Next, choose 1 of the following attributes explained in the EI theory, and identify how it plays a role in leadership during times of crisis:
- Self-awareness
- Self-management
Social awareness
- Relationship management