The foundation of business success across industries and professions is consistent quality management. If you build your company foundation on doing the correct things with excellence, your odds of success increase significantly. This is a critical problem in any organization and has been targeted specifically in many performance improvement efforts. Take a look at the Deming’s 14 Points in Chapter 8.
1. Which of these have you experienced the most in your organization?
2. Which one of Deming’s 14 points do you think is the most impactful in improving quality at your organization?
3. What quality methodology is implemented where you work? If you do not know this answer, take time to research it with your coworkers prior to covering this with the class in the discussion board (ensure you have a credible and correct answer).