Write a letter to Mr. and Mrs. Paul and Judy Alexander, 3318 Clearview Drive, Canmore, AB, T2N 3E4, refusing their claim.
For this activity, you will be using the following case study:
As Flora Powell, owner of Town & Country Landscaping, you must refuse the following request. Paul and Judy Alexander have asked that you replace the landscaping around the home they recently purchased in Canmore, Alberta. You had landscaped that home nearly a year ago for the former owner, Mrs. Hunter, installing a sod lawn and many shrubs, trees, and flowers. It looked beautiful when you finished, but six months later, Mrs. Hunter sold the property and moved to Calgary. Four months elapsed before the new owners moved in. After four months of neglect and a hot, dry summer, the newly installed landscaping suffered.
You guarantee all your work and normally would replace any plants that do not survive. Under these circumstances, however, you do not feel justified in making any refund because your guarantee necessarily presumes proper maintenance on the part of the property owner. Moreover, your guarantee is made only to the individual who contracted with you, not to subsequent owners. You would like to retain the goodwill of the new owners, since this is affluent neighbourhood and you hope to attract additional work here. On the other hand, you can’t afford to replace the materials invested in this job. You believe that the lawn could probably be rejuvenated with deep watering and fertilizer.
