09 Jan Directions: Students will watch a Customer Service video and then answer questions:
Directions: Students will watch a Customer Service video and then answer questions:
1) Professionalism – How could Lee have been more helpful to the customer, Karen Tom?
2) Communication – What did the supervisor, Christine, do to calm the customer?
3) Critical Thinking – What might SunTel do company-wide to create a better customer service experience?
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