For this discussion, think about your past experiences with project management or team leadership. Then, in your initial post, address the following:
Share your experience working with a manager or team leader. What leadership, management, and emotional intelligence skills do you think the manager employed effectively? What skills or responsibilities do you think they struggled to employ successfully? (Please avoid using real names.)
How did this leader manage conflicts or difficult team members? Share an example of a situation involving a team conflict and how it was handled. (Please avoid using real names.)
Based on what you have learned in this module, which skills do you think were used to resolve the conflict? Were they effective? If yes, explain what made them effective. If not, what would you do differently to manage a similar situation for better outcomes?
My current supervisor used to be a team member of mine; he is a hands-on manager in that he will jump in and help with anything needed instead of just delegating tasks; he is also a pretty good communicator. In the beginning, I could tell he was nervous in that he seemed not to want to make anyone mad, but he has since grown in his management style and approach. He is also receptive to criticism and asks for input from his team in regard to processes and procedures. One conflict I think he managed effectively was one former team member was heavy into fitness and loved going to the gym during the workday, even though this team member made up any time missed by working later in the day and they always used the gym when our BAU (business as usual) was slow. A couple of other team members didn’t like the idea of utilizing the gym during work hours. Our supervisor called a meeting to discuss this issue and listened to all points of view; we collectively decided that as long as everyone put in eight hours of work, you could extend a break or lunch for thirty minutes and you made up the time.