30 Apr For your written assignment, you will analyze a business communication case. Apply all the comm
For your written assignment, you will analyze a business communication case. Apply all the communication concepts you have just learned to this breakthrough improvement plan case. Read and research any pertinent solutions that are applicable to this case.
Breakthrough Improvement Plan Case
At a local processing plant, supervisors and employees were facing low quality of mail sortation resulting in mis-sorted, mis-delivered, and mis-sequenced mail. Delivery was being delayed and mail returns were unacceptably high. Machine performance was substandard and overtime usage was high. Employee performance was not being addressed for fear of union shop intervention. Customer complaints continue to rise. The current performance of 93% was below the breakthrough goal of 98%. The plant manager summoned the leadership team to discuss possible solutions to this ongoing problem.
Out of the meeting, the leadership team agreed to an improvement plan to raise the delivery point sequence quality to 98%. A quarterly contest was immediately started with the floor manager receiving the implementation instructions during the program kick-off. None of the floor management staff was included in the planning. Employees were unaware of the program details. Maintenance was not informed. After the first quarter, the quality remained at 93%, and in some weeks even had declined. Customer complaints persisted and employee motivation was evidently lacking.
- Describe the communication issues in the case.
- What communication channels were bypassed?
- How would you implement such an improvement plan?
- Provide suggestions for effective program implementation.
Submit a 2-3 page paper (no more than 3-pages), exclusive of the cover and reference pages. The paper should be double-spaced in Times New Roman font, 12-point font, and 1” margins. Include citations and a list of references in APA format. Edit for spelling and grammar errors. The paper should cite at least two sources in APA format. One source can be your textbook.
Be sure to use APA formatting in your paper.
HOW OUR WEBSITE WORKS
Our website has a team of professional writers who can help you write any of your homework. They will write your papers from scratch. We also have a team of editors just to make sure all papers are of
HIGH QUALITY & PLAGIARISM FREE.
To make an Order you only need to click ORDER NOW and we will direct you to our Order Page at WriteDen. Then fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.
Deadline range from 6 hours to 30 days.
Once done with writing your paper we will upload it to your account on our website and also forward a copy to your email.
Upon receiving your paper, review it and if any changes are needed contact us immediately. We offer unlimited revisions at no extra cost.
Is it Safe to use our services?
We never resell papers on this site. Meaning after your purchase you will get an original copy of your assignment and you have all the rights to use the paper.
Our price ranges from $8-$14 per page. If you are short of Budget, contact our Live Support for a Discount Code. All new clients are eligible for 20% off in their first Order. Our payment method is safe and secure.
Please note we do not have prewritten answers. We need some time to prepare a perfect essay for you.