Chat with us, powered by LiveChat In this assignment, you will apply what you have learned about key concepts regarding operations management. You are encouraged to leverage your work and instructor feedback on th | WriteDen

In this assignment, you will apply what you have learned about key concepts regarding operations management. You are encouraged to leverage your work and instructor feedback on th

Overview

In this assignment, you will apply what you have learned about key concepts regarding operations management. You are encouraged to leverage your work and instructor feedback on this assignment in your course project, which is due in Module Seven.

Scenario

You work as the chief supply chain officer at NationaliTeas, a large international corporation that manufacturers and sells tea worldwide. Its mission is to “Make the world more awake through rejuvenating and refreshing beverages and sustainable practices that uplift workers, communities, and souls.” You have recently hired the company’s first project manager and have given them their first project: Revise current workflows related to packaging at one of your tea factories to be more sustainable and more lean. As this is their first project, you will be helping them complete their task.

Prompt

Read through the Project Charter for Workflow Improvement Word Document, then review the Process Workflow for Tea Production Word Document graphic. A text-only version is available: Process Workflow for Tea Production Text-Only Version Word Document. Based on these documents, recommend removing a total of four steps from the process flowchart that can help make the process more efficient and sustainable. Explain the implications of the proposed changes, and then help the NationaliTeas team address current items in the Issue Log located in the project charter.

Specifically, you must address the following rubric criteria:

  • Lean Manufacturing: Evaluate the process flowchart to identify steps that do not add value based on the principles of lean manufacturing. Explain why you selected each step.
  • Sustainability: Evaluate the process flowchart and identify steps that should be removed or changed to improve environmental sustainability. Explain why you selected each step.
  • Process Changes: Explain the implications, both positive and negative, of removing or changing the steps from the process flowchart you identified in the previous two bullet points. Also explain how those changes would help alignment to the triple bottom line (TBL).
  • Issue Log: Analyze all entries in the Issue Log from the perspective of a project manager and explain the recommended course of action based on the project charter, noting the impact of the issue on scope, planning communications, and resourcing.
  • Operations Management Techniques: Discuss how operations management techniques, including project management and lean manufacturing, can add value to NationaliTeas.

Guidelines for Submission

Submit this assignment as a 350- to 500-word Word document. Sources should be cited according to APA style.

QSO 321 Process Workflow for Tea Production

The flowchart covers the steps involved in picking, processing, and packaging and shipping tea. The outline below detasils these steps at each stage of the process.

Farm

Workers pick usable tea leaves from the field

Picked tea leaves are weighed and grouped into 50 kg bags

Bags of weighed tea are moved to a processing area

Processing

Bags of tea are reweighed at the processing facility

Tea leaves are spread across pans and troughs

Tea leaves are withered on pans

Tea leaves are cooled

Tea leaved are removed from pans and reweighed

Tea leaves are moved onto special trays and put through a rolling machine

Tea leaves go through their first drying

Tea leaves are cooled

Tea leaves are removed from special rolling trays and put into new trays to go through a second drying machine

Tea leaves are removed from trays and reweighed; poor-quality leaves are thrown away

Tea leaves are visually inspected

Poor-quality leaves are thrown away

Tea leaves are moved to an oxidizing area

Tea leaves are oxidized

Tea leaves go through their final drying to complete the oxidation process

Tea leaves are cooled

Tea leaves are sent to packaging and shipping

Packaging and Shipping

Tea leaves are weighed

Tea leaves go through the first sorting machine; small, misshaped, or discolored tea leaves are discarded

Tea leaves are weighed

Tea leaves go through a second sorting

Tea leaves are put into paper tea bags and sealed

Tea bags are wrapped in paper packets

Tea bags are sealed

Wrapped tea bags are sorted into cardboard packs of 20

Cardboard packs are sealed and wrapped in plastic

Boxes are sorted into shipping boxes

Shipping boxes are wrapped and sealed, ready to be shipped

,

Project Charter for Workflow Process Improvement

Elimination of Waste and Improved Sustainability in Workflow

Contents

Executive Summary

Scope Statement

Business Objectives

Project Details

Requirements

Deliverables

Estimated Schedule

Estimated Budget

Risks

Completion Criteria

Define Project Success

Alternatives

Stakeholders

Project Manager

Project Authorization

Issue Log

Executive Summary

As the company plans to apply for B Corp Certification within the next five years, is important to analyze our production workflow processes to look for reductions in waste and improve sustainability metrics.

Scope Statement

The purpose of this project is to analyze and look for improvements in our tea production workflow process. We primarily want to analyze the workflow processes from a lean manufacturing perspective to look for waste and to focus our processes on improving quality for the end user. We also want to analyze the workflow processes from a sustainability perspective and consider how we can make our production workflow processes friendlier to the planet as a whole.

Business Objectives

Analyze workflow processes for improvements to increase the company’s overall sustainability metrics

Analyze workflow processes for ways to reduce waste or unnecessary steps that don’t add value to our product’s end users

Analyze workflow processes to improve chances the organization is approved as a Certified B Corporation

Project Details

Requirements

Simplify the tea production workflow using lean manufacturing principles to increase efficiency

Reduce use processes and materials that are not environmentally friendly

Make process and material changes that cannot increase manufacturing costs

Deliverables

Updated process flowchart

Cost-benefit analysis of changes

Summary of changes that specifically note sustainability measures used

Estimated Schedule

The project should be completed within two months of project kickoff.

Project Milestones or Phases

Estimated Completion Date

Project Kickoff

Day 1

Analysis of Current Workflow Process

Day 21

Completion of Research Around Potential Changes

Day 42

Final Recommendations

Day 53

End of Project

A week after the final set of recommendations is created

Estimated Budget

This project has a limited budget of $30,000. Funds are allocated for travel, research, and the hiring of a third-party contractors to support the analysis.

Risks

Removal of critical processes could lead to overall production errors or bottlenecks.

Removal of processes could lead to less safe working environments for employees.

Removal of processes could lead to a lower quality end product and then lower sales and damage to the company brand.

Completion Criteria

The project is considered complete when a new, streamlined workflow process has been recommended based on analysis and research and has met requirements.

Define Project Success

The workflow production process limits waste as much as possible and is as sustainable as possible, or will improve processes by reducing waste and improving sustainability. Improved sustainability will be viewed from the perspective of the application to be a Certified B Corporation.

Alternatives

The main alternatives to the project are not to review or change internal workflow processes or to use a different operations process or philosophy that differs from lean manufacturing, such as total quality management or Six Sigma.

Stakeholders

List all known project stakeholders.

Name

Project Role

Organization

Chief Operations Officer

Project Sponsor

NationaliTeas Corporate Office

Director of Production

Project Team

NationaliTeas Manufacturing Division

Director of Quality Control

Project Team

NationaliTeas Manufacturing Division

Project Manager

Jennifer Smith

Project Authorization

By initialing each page and signing below, the chief operations officer and the project sponsor approve the project described herein and authorize it to begin.

Issue Log

Issues that come up after the charter has been approved should be added below and reviewed for impact on cost, scope, and alignment to the original project requirements. Each issue should be addressed, either through a short explanation of why it does not need to be acted on or an explanation of how it will be resolved.

There is general confusion among stakeholders regarding their level of decision-making power, involvement, and scheduling of major project milestones.

A stakeholder has recommended a change from the existing product packaging to a shiny foil packaging for aesthetic reasons, and they have asked for this be built into the process workflow documents.

The procurement department wants to triple the project budget to allocate more funds to researching, testing, and finding a new supplier for compostable packaging materials.

Project Charter for Workflow Process Improvement Page 1

,

Process for TeaWorkflow Production Picking, Processing, and Packaging TPicking, Processing, and Packaging Teaea

FARM Start

Workers pick tea leaves

Leaves are put into 50 kg bags

Bags are moved to a

processing area

PROCESSING Bags of tea are

reweighed

Leaves are spread across pans and

troughs

Leaves are withered on pans

Leaves are cooled

Leaves are removed from pans and

reweighed

Leaves are moved onto special trays

and rolled

Leaves go through a first

drying

Leaves are cooled

Leaves are put into new trays for a second drying

Leaves are removed from trays and reweighed; poor-quality

leaves are thrown away

Leaves are visually inspected

Poor-quality leaves are thrown away

Leaves are moved to an

oxidizing area

Leaves are oxidized

Leaves get a final drying to

complete the oxidation process

Leaves are cooled

Leaves are sent to packaging and

shipping

PACKAGING AND SHIPPING

Leaves are weighed

Leaves are sorted; small, misshaped, or discolored tea leaves

are discarded

Leaves are weighed

Leaves get a second sorting

Leaves are put into paper tea

bags and sealed

Tea bags are wrapped in

paper packets

Tea bags are sealed

Wrapped tea bags are sorted into cardboard

packs of 20

Cardboard packs are sealed and

wrapped in plastic

Boxes are sorted into shipping

boxes

Shipping boxes are wrapped and sealed, ready to be shipped

End

  • Process Workflow for Tea Production
    • FARM
      • Start
    • PROCESSING
    • PACKAGING AND SHIPPING
      • End

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