The implementation and success of a strategic plan depends on the support of key stakeholders. This in turn depends on your ability to communicate clearly and persuasively with decision makers and to sell your vision of the future. You must also be able to lead the initiative and sustain strategic direction. This assessment provides you with an opportunity to showcase your strategic thinking and exercise the communication skills necessary to move your strategic plan forward toward implementation.
Note: In this assessment, you will develop a presentation to stakeholders for the strategic plan you developed in Assessment 2.
Your strategic plan has been reviewed, and you have been asked to present your plan—including operational recommendations and strategic control mechanisms—at a strategic visioning session with key stakeholders (senior leaders if your plan is organization-wide, community leaders if your plan is for a community health project, or the nurse manager of a specific department or team). This session is the next step in moving your plan toward implementation.
Your deliverable for this assessment is a slide deck of 10-20 slides to supplement your presentation and facilitate discussion of your plan. You may use Microsoft PowerPoint or any other suitable presentation software. Please use the notes section of each slide to develop your talking points and reference your sources, as appropriate.
If you choose to use PowerPoint and need help designing your presentation, consult PowerPoint Presentations for guidance.
As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as part of your assessment.
Reflect on the current cultural climate in your care setting.
- What aspects of the current cultural climate would aid in achieving one or more specific goals contained in your strategic plan?
- What aspects of the current cultural climate would present a challenge in achieving one or more specific goals contained in your strategic plan?
- What leadership theories, models, or strategies could help you turn this challenge into an opportunity?
Effectively communicating with internal and external stakeholders and constituencies can help in achieving strategic initiatives.
- How would you communicate the essential aspects of the strategic plan you developed in Assessment 2 to stakeholders or groups, both internal and external to your care setting?
Presentation Design Tips
Being able to effectively address any audience is a necessary leadership skill. Remember that you are the speaker, not a projectionist. Your purpose is not to present a slide show. Your audience is there to listen to what you have to say, not read your slides—or worse, listen to you read them. Design your presentation slides to compliment and reinforce your message and engage your listeners.
The following tips will help you create presentation slides that work to your advantage:
- Focus on the content of your presentation and the development of your main points. Remember that your purpose is to garner support for your plan and build partnerships for implementation.
- Consider your intended audience and how best to communicate effectively with them.
- Create slides that support your presentation. They should not be your presentation.
- Use a professional presentation template, or one used in your organization.
- Ensure that your slide background provides sufficient visual contrast for your text and graphics.
- Avoid filling your slides with text. Use speaker notes to record the details you want to communicate to your audience.
- Be judicious in your use of bulleted lists. You might even consider a separate slide for each main point.
- Use images and graphics, when appropriate, to illustrate information and make your points. Presentation slides are a visual medium. Images are more effective than text at engaging your audience.
- Avoid using images that are simply decorative. They can be a visual distraction and do not contribute to your message.
- Avoid using flashy slide transitions and animations. They can be both distracting and annoying. Keep your slide transitions consistent throughout the presentation.
- Add a slide to the end of your presentation to prompt questions from the audience.
8
Strategic Planning
NURSFPX6210- Leadership Management Nurse Executives
May 21st 2024
Executive Summary
The strategic plan details the Vision Home Health’s objectives and strategy for the attainment of the greater quality and safety enhancements for the next 5 to 10 years. The development of such strategic plan is based on the available strengths, opportunities, and positive attributes determined through an analysis of Appreciative Inquiry (AI) and SWOT evaluation. The long-term objectives of the plan is to help with the establishment of the Vision as a nationally recognized leader in home medical services through integration of technology, holistic client-centered healthcare, and the community outreach. The short-term goals are focused on the improvement of the interdepartmental coordination, updating of the health information technology (IT) infrastructure, and the implementation of the AI or telehealth abilities by 2026. The implementation of the strategic plan is guided by the relevant leadership and the change management theories.
The Organizational Overview
Vision Home Health is considered a regional provider of skilled nursing, hospice, personal care services, and rehabilitation to clients in their homes. The mission, in this case, is to offer compassionate, quality healthcare that helps in the empowerment of the clients to heal and successfully thrive, promoting clinical effectiveness, innovation, client-centered holistic care, and stronger community partnerships, focusing on being a nationally recognized center of excellence due to its unique patient outcomes, innovative treatments, and research, full integration of the advanced healthcare technologies, promotion of holistic healing, and the establishment of the effective community outreach, preventive care, and education initiatives.
Strategic Goals and Outcomes
The Long-Term Goals (5-10 Years)
· Becoming a countrywide recognized center of excellence known for exceptional patient outcomes, innovative treatment, and research. Attain the top rankings or accreditations by 2023. Completely integrate health technologies to streamline the process, improve clinical decision-making, and offer a seamless client experience by 2030.
· Fostering holistic healing through complementary therapies, wellness programs, client empowerment, and an environment developed to support well-being by 2034.
· Establish robust community outreach, preventive healthcare, and education initiatives to enhance population health and solidify the organization as a trusted community partner by 2033.
Short-Term Goals (1-3 Years)
· Improve interdepartmental communication and healthcare coordination using enhanced processes, team meetings, and collaborative technology by 2025.
· Modernization of the health IT infrastructure using the integrated EHR, data analytics, cybersecurity, and patient portal abilities by 2026.
· Implementation of telehealth and AI abilities, such as virtual visitation, smart home monitoring, and clinical decision support, will expand access to and improve healthcare by 2026.
Strategic Plan Rationale
Vision Home Health's Strategic objectives for the next 5-10 years were cautiously determined based on the comprehensive AI that found the organization's positive core features and the in-depth SWOT analysis. The AI revealed some of the strengths such as the compassionate, committed team, the stronger focus on teamwork and collaboration amongst the team members, dedication to an ongoing enhancement of the processes and practices, and the organization's client-centered strategy that helps with the empowerment of the patient and individualizes their healthcare experience (Ghosh et al., 2022). Such positive core values resulted in the aspirational foundation for the organization's long-term vision of being a countrywide recognized home medical service facility leader recognized for its unique outcome, seamless integration of advanced technologies, fostering holistic patient healing, and the development of robust community outreach initiatives.
Similarly, the SWOT analysis highlights the weaknesses and the threats that must be dealt with. For example, the out-of-date health IT infrastructure, the lapses in interdepartmental communication and healthcare coordination, the rising competition in the market, and challenges that attract and result in the retention of top talent (Antoniadou & Kanellopoulou, 2024). The organization's strategic goals and outcomes were developed to help amplify the strengths and assist with mitigating vulnerabilities using short-term objectives such as technology modernization, improvement of teamwork, and the implementation of telehealth abilities by 2026. Eventually, the attainment of such a strategic, comprehensive plan will involve the reinforcement of the organization's mission and vision while future-proofing Vision to help in meeting the changing needs of the clients, trends in the medical services, and regulatory needs for the next decades.
Ethical, Cultural, and the Regulatory Strategy
Based on the ethical aspect, the designed strategic plan is focused on the core principles of beneficence and non-maleficence. The emphasis, in this case, is the promotion of the holistic healing process using complementary therapies, wellness programs, and the environment that is developed to help in the promotion of well-being as per the ethical role of goodwill, i.e., acting in the best interest of the client and making efforts to do well (Varkey, 2021). Correspondingly, the goals focused on improving safety, quality, and prevention of errors help reinforce non-maleficence principles by avoiding possible harm and reducing the risks to patients.
In addition, such a plan requires respect for the client's autonomy and empowerment. These are two critical ethical traits in healthcare: initiatives like patient education, shared decision-making process, and expanding access to healthcare using telehealth offer clients more choices, control, and self-determination over their healthcare journeys (Liang et al., 2022). The cultural strategy developed based on these aspects is focused on promoting inclusive and personalized healthcare delivery that is more sensitive and responsive to different client populations across all races, ethnicities, languages, and backgrounds.
Based on the regulatory perspectives, the strategic goals reflect more incredible shifts and priorities in the medical sector in promoting value-based healthcare services, enhancing patient experience metrics, improving healthcare coordination across the continuum, and meeting data or technological demands (Liang et al., 2022). The decision to ensure the integration of advanced health IT abilities, implementation of AI and telehealth, and the development of a longitudinal community outreach presence is expected to position the organization favorably under the emerging alternative payment methods that reward quality outcomes and management of the population health.
Theoretical Foundations
The proposed comprehensive strategy is based on the existing leadership and change management theories that guide the implementation for the next ten years. The organization is focused on applying the servant leadership framework, as suggested by Robert Liden. The model focuses on developing the organizational culture as per the shared ethical values that aid in empowering workers at different levels to be servants first, focusing on the holistic needs of the individuals served (patients and members of the community) (Awasthi & Walumbwa, 2023). The prioritization of the growth and well-being of the stakeholders implies that the servant leaders aim at cultivating the trust and attainment of superior long-term outcomes. Such focus is aligned with the organization's goal, which is to empower the clients, support staff engagement, and promote healing environments.
Based on the aspects of change management, the plan utilizes the ideas presented in John Kotter’s 8-step process for leading the transformation in the organization. Such a framework helps guide the strategic journey from developing a sense of urgency about the need for changes to building a guiding coalition, developing and communicating the vision, empowering other individuals to act, creating short-term achievements, and sustaining the enhancement over time (Awasthi & Walumbwa, 2023). The approach proposed by Kotter is invaluable as the organization implements large-scale initiatives such as technology adoption based on the proposed guidelines offered by Roger’s diffusion of innovation theory. Avedis Donabedian’s quality of healthcare model emphasizes structure, process, and outcomes, which helps shape the process of redesigning efforts to improve safety and the clinical experience.
Leadership Requirements
Attaining the ambitious goals set by Vision Home Health’s 5—to 10-year strategic plan involves excellent leadership at all levels of the organization. The organization's leaders are visionary, with the ability to craft an inspirational future vision and are passionate about rallying other people to embrace the vision willingly and wholeheartedly. These leaders require communication skills and emotional intelligence to assist in redefining the appearance of home healthcare and how every employee's role leads to the most significant purpose.
Similarly, successful leadership requires sharper strategic thinking based on objective data analysis. The organizational leaders can thoughtfully evaluate strengths, weaknesses, opportunities, and threats since the plan achieves it through AI and SWOT. As the firm grasps the present realities, they can use critical thinking to help in the determination of the maximum strategies for the capitalization on strengths; tackling thinking alone is inadequate without exemplifying essential traits of a change manager, promoting a culture of ongoing enhancement, collaborative among the team, resilience, and adaptability. The transformation of the vision into a countrywide-renowned innovator will unavoidably face complications and course correction throughout the journey. The leaders must be role models by instilling a growth mindset, flexibility, and dedication to iterative refinement based on the real-world learnings needed by this journey.
Conclusions
The thoughtful combination of AI strategy that highlights Vision Home Health’s positive core values and legacy strengths using a comprehensive SWOT analysis that objectively assesses the areas for enhancement implies that a 5-10-year strategic plan offers a cohesive roadmap for the organization to help with transformation into a nationally renowned leader in quality home-based healthcare delivery. The strategic plan capitalizes on the organization's compassionate, patient-centric culture and commitment to teamwork and ongoing enhancement as a springboard for bold aspirations such as establishing holistic healing programs, developing therapeutic healthcare environments, and promoting overall patient empowerment and well-being. Separately, it helps tackle vulnerabilities such as outdated technology and disjointed healthcare coordination through strategic investments in modernizing health IT infrastructure, implementing advanced telehealth and AI abilities, and maximizing interdepartmental collaboration. Consequently, they help streamline operations and increase the level of patient experience. The existence of a balanced focus on pioneering clinical and digital interventions, the fortification of partnership among the community members, and culturally adjusted outreach and education implies that the strategic plan will help steer the organization towards the fulfillment of its vision focused on the empowerment of all clients to remain healthier, be vibrant or active while living in the comfort of home.
References
Antoniadou, M., & Kanellopoulou, A. (2024). Educational Approach: Application of SWOT Analysis for Assessing Entrepreneurial Goals in Senior Dental Students. European Journal of Investigation in Health, Psychology and Education, 14(3), 753–766. https://doi.org/10.3390/ejihpe14030049
Awasthi, P., & Walumbwa, F. O. (2023). Servant Leadership Theory and Practice in Government Organizations. 767–796. https://doi.org/10.1007/978-3-031-01323-2_44
Ghosh, S., Struminger, B. B., Singla, N., Roth, B. M., Kumar, A., Anand, S., Mtete, E., Lusekelo, J., Massawe, I., Jarpe-Ratner, E., Seweryn, S. M., Risley, K., Moonan, P. K., & Pinsker, E. (2022). Appreciative inquiry and the co-creation of an evaluation framework for Extension for Community Healthcare Outcomes (ECHO) implementation: a two-country experience. Evaluation and Program Planning, 92, 102067. https://doi.org/10.1016/j.evalprogplan.2022.102067
Liang, Z., Xu, M., Liu, G., Zhou, Y., & Howard, P. (2022). Patient-centred care and patient autonomy: doctors’ views in Chinese hospitals. BMC Medical Ethics, 23(38). https://doi.org/10.1186/s12910-022-00777-w
Varkey, B. (2021). Principles of Clinical Ethics and Their Application to Practice. Medical Principles and Practice, 30(1), 17–28. https://doi.org/10.1159/000509119
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Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:
· Competency 1: Evaluate qualities and skills that promote effective leadership within health care organizations.
· Explain how ones' own leadership qualities and skills will help the team successfully implement a strategic plan and sustain strategic direction, including plans that acknowledge opportunities for personal growth.
· Competency 2: Apply strategies to lead high-performing health care teams to meet organizational quality and safety goals.
· Summarize a strategic plan aimed at achieving desired quality or safety improvements within a care setting.
· Describe the necessary actions for aligning the structure, systems, shared values, management style, staff, and skills of a care setting with strategic goals.
· Explain how the implementation and outcomes of a strategic plan will be evaluated against current performance benchmarks.
· Competency 3: Apply cultural, ethical, and regulatory considerations to leadership decision making.
· Explain how relevant cultural, ethical, and regulatory considerations influence the design of a strategic plan and strategies for its implementation.
· Competency 4: Integrate leadership and health care theories into the role of the nurse leader.
· Explain one’s role, as a nurse leader, in successfully implementing a strategic plan and sustaining strategic direction.
· Competency 5: Communicate with stakeholders and constituencies to build collaborative partnerships and create inclusive work environments.
· Explain a strategy for communicating with stakeholders and constituencies who are essential to implementing a strategic plan and sustaining strategic direction.
· Communicate analyses clearly and in a way that demonstrates professionalism and respect for stakeholders and colleagues.
· Integrate relevant and credible sources of evidence to support assertions, correctly formatting citations and references using APA style.
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HFH’s Strategic Plan to Improve Quality
and Safety Shirley Ledford
Capella University
March 14,2022
HFH’S Mission, Vision and Values Mission- We improve people's lives through excellence in the science and art of health care and healing. Vision-We will be the trusted partner in health, leading the nation in superior care and value — one person at a time. Values
• Compassion: We provide a heartfelt experience to every patient, member and each other. •Innovation: We continuously pursue what's possible through research, education, clinical and operational excellence. •Respect: We honor the commitment to our communities by acting with integrity, courage and inclusion. •Results: We reliably deliver on our promise to be leaders in safety and affordability, ensuring the health of our communities
.
The Need to Improve Quality and Safety
Results of the SWOT analysis
50% increase in patient fall rates
40% decrease in patient satisfaction
Nursing retention and satisfaction are historically low
The Need to Improve Quality and Safety Patient falls are a never-event (Shah, 2020)
Patients that receive satisfactory care, tend to have better outcomes
Nurses are at the frontline of health care and are vital for safe patient outcomes and meeting the goals of the organization
Nursing is the Heart of Health Care
What happens when a nurse feels valued?
The quality of their care improves Retention improves They take pride and ownership in their work They create safer work environments Patient satisfaction increases (Khalilzadeh,
Naghneh et al., 2017)
Short term goals Increase Nursing Satisfaction
Concerns and Solutions
• Retention and Vacancies
• Short Staffing
• Scheduling Conflicts
• Patient Ratios
Short Term Goals
Decrease Patient Falls Concerns and Solutions • Fall Rates with and without injury
Increase Patient Satisfaction Concerns and Solutions • Poor communication
The Short Term Goals
One more thought on patient satisfaction…
The Long Term Goals
Create and Retain a Dynamic and Diverse Nursing Team that is well qualified and engaged in HFH
Improve Patient Satisfaction by 60% over the next 5 years
Decrease Fall rates down to “never” events
Achieve Magnet status by 2026
The Team
Team Leader
Leadership
Nursing
Other disciplines
Communication Plan Team meetings
UG
CUSP
Surveys
Workshops
Team Work
REFERENCES Henry Ford Health System. (n.d.). Our mission, vision and values.
Retrieved March 13, 2022, from
https://www.henryford.com/about/culture/mission-vision-values
Khalilzadeh Naghneh, M., Zagheri Tafreshi, M., Naderi, M., Shakeri, N.,
Bolourchifard, F., & Sedghi Goyaghaj, N. (2017). The
relationship between organizational commitment and nursing care
behavior. Electronic Physician, 9(7), 4835–4840.
https://doi.org/10.19082/4835
REFERENCES Krepia, V., Katsaragakis, S., Kaitelidou, D., & Prezerakos, P. (2018).
Transformational leadership and its evolution in nursing. Progress In
Health Sciences, 8(1), 189–194.
https://doi.org/10.5604/01.3001.0012.1114
Shah, M. (2020). Patient falls prevention. Clinical Journal of Oncology
Nursing, 24(4), 448–450. https://doi.org/10.1188/20.CJON.448-450
- Slide 1
- HFH’S Mission, Vision and Values
- The Need to Improve Quality and Safety
- The Need to Improve Quality and Safety
- Nursing is the Heart of Health Care
- Short term goals
- Short Term Goals
- The Short Term Goals
- The Long Term Goals
- The Team
- Communication Plan
- Team Work
- REFERENCES
- REFERENCES