ervice-based operations have surged over the past three decades due to economic growth around the globe. The United States, for example, has changed from a manufacturing-based economy to a service-based economy. Consider the Patient Protection and Affordable Care Act (PPACA), which was passed under President Obama’s administration. The number of individuals now seeking medical care is constantly rising.
Managing the tremendous growth in demand for healthcare and other services is a statistically significant concern for all service-based industries. How long should customers wait? As an example, not a day goes by where we do not hear of wait-line problems for our military veterans seeking medical services at VA facilities.
Answer the discussion question below in reference to “Reduction of Wait Line Times.” Be sure to incorporate your own personal experiences into your responses: write as a military (Navy) veteran who has first-hand experience of the wait lines and times at the VA.
In your original post, answer the following:
What positive applications could the use of wait line models have on the operations of manufacturing and service-based organizations? Include as many different wait-line models as you can in your discussion.
Please use the above question as header and answer below. Please use a matter-of-fact voice.