You are applying for the role of quality assurance manager at a large health care system. One of the job
application requirements is to provide an example of the quality improvement process, from beginning to
end, to demonstrate your understanding of how this process requires action at the clinical microsystem
level. As a former bedside nurse, you have a wealth of experience to bring to this example and want to be
sure to include how continuous quality improvement processes must be applied at this level of care.
Instructions
Consider one of the following to identify an example of how quality improvement must be applied to the
clinical microsystem:
● HCAHPS Scores
● Medication Error Incident Reports
● A Sentinel Event (death or serious injury not related to the natural course of the client’s illness)
● A breach in protocol or standard of nursing practice
● As you develop your example for your job application, include the following elements in a Word
document:
● Mechanisms to identify a potential problem regarding quality of service delivery.
● Discuss techniques of data collection that may be required to illustrate the scope of the quality
improvement process.
● Identify the structure, process, or outcomes standards to place this quality improvement initiative
in a context for action.
● Identify the standards that will be used to gauge the effectiveness of the quality improvement
effort.
● Describe steps the organization (system) could or should take to avoid this quality issue in the
future.
● Provides stated ideas with professional language and attribution for credible sources with correct
APA citation, spelling, and grammar.
● References no later than 2 years
