You are the staff development director of an acute care rehabilitation center. The center has gone through some recent expansions resulting in “growing pains.” The staff has doubled in size in the last six months. The Director of Nursing approaches you with a problem. The client satisfaction scores have decreased significantly in the past six months, and she shows you quotes from clients that need to be addressed. She has given you the task of creating a column in the hospital newsletter focusing on positive intra- and inter-professional communication strategies.
Instructions
From the
Module-3-Quotes-Client-Satisfaction-Survey-FINAL.docx, create a column for the hospital newsletter to assist in understanding positive intra- and inter-professional communication strategies.
Chose two intra-professional communication examples from the list of survey quotes. For each example describe:
Consequences of the poor communication strategy
Propose a communication strategy to promote intra-professional communication and to create a therapeutic environment
Support your ideas with evidence
Chose two inter-professional communication examples from the list of survey quotes. For each example describe:
Consequences of the poor communication strategy
Propose a communication strategy to promote inter-professional communication and to create a therapeutic environment
Support your ideas with evidence
Ideas stated with professional language and attribution for credible sources with correct APA citation, spelling, and grammar.
Resources
Click here for a Library and Learning Services APA Guide.
This assignment asks you, as staff development director, to write a hospital-newsletter column on positive intra- and inter-professional communication strategies — using two intra-professional and (per the full brief) inter-professional examples — to address declining client-satisfaction scores after rapid growth. Make it practical and newsletter-friendly.
Key takeaways
- Distinguish intra-professional (within nursing) from inter-professional (across disciplines) communication.
- Use examples from the provided client-satisfaction quotes.
- Give concrete, positive strategies staff can actually apply.
- Write in an engaging newsletter column style.
- Tie strategies back to improving client satisfaction.
Frame the problem
Open the column by acknowledging the growth and its ‘growing pains,’ then make the case that strong communication is the fix for falling satisfaction — without blaming staff.
Intra-professional strategies
Pick two examples from the survey quotes and offer nurse-to-nurse strategies: structured handoffs (SBAR), clear shift reporting, closed-loop communication, and respectful peer feedback. Show how each prevents the specific issues the quotes raise.
Inter-professional strategies
Add across-discipline strategies (nursing, therapy, physicians, support staff): interdisciplinary rounds, shared care plans, and a culture of speaking up. Connect them to a smoother patient experience.
Keep it newsletter-style
Use a friendly, motivating tone, short sections, and a clear takeaway. Reference the survey quotes and cite communication sources.